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.4rem}.ui-dialog-description{font-size:.88rem;color:#64748b;margin:0}.ui-dialog-close-btn{position:absolute;top:1.25rem;right:1.25rem;background:#f1f5f9;border:none;border-radius:6px;width:32px;height:32px;display:flex;align-items:center;justify-content:center;color:#64748b;cursor:pointer;transition:all .15s ease}.ui-dialog-close-btn:hover{background:#e2e8f0;color:#0f172a}.audio-visualizer-box{display:flex;flex-direction:column;align-items:center;gap:.45rem;padding:.25rem 0 .35rem;width:100%}.audio-spectrum-track{display:flex;align-items:center;justify-content:center;height:52px;width:100%;max-width:540px;background-color:#0f172a;border-radius:8px;border:1px solid #1e293b;box-shadow:inset 0 2px 5px #0006;box-sizing:border-box;overflow:hidden;position:relative}.audio-bar-slot{flex:1;max-width:7px;height:100%;display:flex;align-items:center;justify-content:center}.audio-bar{width:100%;border-radius:9999px;transition:height .08s ease-out,background-color .28s ease,box-shadow .28s ease,opacity .28s ease}.audio-bar.idle{background-color:#ac414247;box-shadow:none}.audio-bar.active{background:linear-gradient(to top,#881337,#ac4142,#f43f5e);box-shadow:0 0 7px #f43f5e73}.audio-bar.paused{background-color:#475569;opacity:.4}.audio-peak-cap{position:absolute;left:0;right:0;height:2px;background-color:#fb7185;box-shadow:0 0 5px #f43f5ecc;border-radius:1px;pointer-events:none;transition:opacity .25s ease}.audio-status-pill-container{display:flex;align-items:center;justify-content:center;min-height:28px}.audio-status-pill{display:inline-flex;align-items:center;gap:.45rem;padding:.25rem .85rem;border-radius:9999px;font-size:.8rem;font-weight:600;transition:background-color .25s ease,border-color .25s ease,color .25s ease}.audio-status-pill.recording{background-color:#1e293b;color:#94a3b8;border:1px solid #334155}.audio-status-pill.paused{background-color:#1e293b;color:#64748b;border:1px solid #1e293b}.audio-status-pill.playing{background-color:#1e293b;color:#38bdf8;border:1px solid #0369a1}.audio-pulse-dot{width:7px;height:7px;border-radius:50%;background-color:#dc2626;animation:pulse 1.5s infinite}.audio-ctrl-btn{width:38px;height:38px;min-width:38px;min-height:38px;padding:0!important;display:inline-flex!important;align-items:center;justify-content:center;border-radius:8px;transition:transform .12s ease,background-color .15s ease,border-color .15s ease;flex-shrink:0}.audio-ctrl-btn:active{transform:scale(.95)}.audio-timer-badge{display:inline-flex;align-items:center;gap:.6rem;font-family:monospace;font-variant-numeric:tabular-nums;white-space:nowrap;font-weight:700;font-size:1.05rem;color:var(--text-primary);flex-shrink:0}@keyframes fadeIn{0%{opacity:0;transform:scale(.98)}to{opacity:1;transform:scale(1)}}@keyframes pulse{0%{transform:scale(.95);box-shadow:0 0 #dc2626b3}70%{transform:scale(1);box-shadow:0 0 0 6px #dc262600}to{transform:scale(.95);box-shadow:0 0 #dc262600}}.portal-layout-grid{display:grid;grid-template-columns:minmax(0,1.22fr) minmax(360px,.78fr);gap:2.5rem;align-items:start}.portal-chat-card{display:flex;flex-direction:column;height:750px;position:sticky;top:90px;width:100%}.portal-timeline-card{padding:1.5rem 2rem;margin-bottom:2.5rem}.portal-timeline-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(135px,1fr));gap:1rem;text-align:center}.portal-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:2rem;flex-wrap:wrap;gap:1rem;padding-bottom:1.5rem;border-bottom:1px solid var(--border-light)}.portal-header-status{text-align:right}.portal-header-status-indicator{font-weight:700;font-size:1.02rem;display:flex;align-items:center;gap:.4rem;justify-content:flex-end}@media(max-width:960px){.portal-layout-grid{display:flex;flex-direction:column;gap:2rem}.portal-chat-card{height:520px;position:static;top:auto}}@media(max-width:640px){.portal-timeline-card{padding:1.25rem 1rem;margin-bottom:1.5rem}.portal-timeline-grid{grid-template-columns:repeat(2,1fr);gap:1rem .6rem}.portal-header-status{text-align:left;width:100%}.portal-header-status-indicator{justify-content:flex-start}.portal-chat-card{height:480px}}.team-desk-grid{display:grid;gap:1.5rem;align-items:start}.team-desk-grid.has-selection{grid-template-columns:minmax(320px,400px) minmax(420px,1fr)}.team-desk-grid.no-selection{grid-template-columns:1fr}.team-metrics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;margin-bottom:1.5rem}.team-back-to-queue-btn{display:none!important}@media(max-width:960px){.team-desk-grid.has-selection{display:flex;flex-direction:column}.team-desk-grid.has-selection .team-case-queue-col{display:none!important}.team-back-to-queue-btn{display:inline-flex!important}}@media(max-width:640px){.team-metrics-grid{grid-template-columns:repeat(2,1fr);gap:.75rem;margin-bottom:1.25rem}}.intake-responsive-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,360px),1fr));gap:2.5rem;align-items:start}.intake-spei-grid{display:grid;grid-template-columns:1fr 1fr;gap:1rem;margin-bottom:1.25rem}.how-we-work-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:1.25rem;margin-bottom:2rem}@media(max-width:640px){.how-we-work-grid{grid-template-columns:1fr}}@media(max-width:520px){.intake-spei-grid{grid-template-columns:1fr;gap:.75rem}.intake-responsive-grid{gap:1.5rem}}